{"id":1992,"date":"2025-10-06T14:46:28","date_gmt":"2025-10-06T11:46:28","guid":{"rendered":"http:\/\/rukako.fi\/?page_id=1992"},"modified":"2026-01-26T11:52:23","modified_gmt":"2026-01-26T09:52:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/rukako.fi\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>Frequently Asked Questions<\/h1>\n<div>\n<p>This is where you will find most answers. If there should still be any questions left, don&#8217;t hesitate to contact us.<\/p>\n<p>Prices are subject to change.<\/p>\n<p>NOTE:\u00a0For <strong data-start=\"675\" data-end=\"728\">emergency or urgent matters outside opening hours<\/strong>, please call our <strong data-start=\"746\" data-end=\"787\">24\/7 service number: +358 20 7344 791<\/strong>.<\/p>\n<\/div>\n<ul>\n<li>\n<h3>What are your opening hours?<\/h3>\n<div>\n<p data-start=\"207\" data-end=\"511\">We are <strong data-start=\"214\" data-end=\"234\">open on weekdays<\/strong>, but please note that our <strong data-start=\"261\" data-end=\"298\">office may occasionally be closed<\/strong> due to cleaning or service work at cottages. The office is <strong data-start=\"358\" data-end=\"393\">closed on Saturdays and Sundays<\/strong>, and during weekends only <strong data-start=\"420\" data-end=\"450\">necessary maintenance work<\/strong> is carried out. <strong data-start=\"467\" data-end=\"509\">Exceptions to opening hours may occur.<\/strong><\/p>\n<p data-start=\"513\" data-end=\"669\">If the office happens to be closed on a weekday, you can reach us by email at <strong data-start=\"591\" data-end=\"609\"><a data-start=\"593\" data-end=\"607\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@rukako.fi<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><\/span><\/a><\/strong> or by phone at <strong data-start=\"625\" data-end=\"645\">+358 20 7344 790<\/strong> during opening hours.<\/p>\n<p data-start=\"671\" data-end=\"911\">For <strong data-start=\"675\" data-end=\"728\">emergency or urgent matters outside opening hours<\/strong>, please call our <strong data-start=\"746\" data-end=\"787\">24\/7 service number: +358 20 7344 791<\/strong>.<br \/><br data-start=\"788\" data-end=\"791\" \/>For <strong data-start=\"795\" data-end=\"830\">key and accommodation inquiries<\/strong>, contact <strong data-start=\"840\" data-end=\"858\"><a data-start=\"842\" data-end=\"856\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@rukako.fi<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><\/span><\/a><\/strong> or call <strong data-start=\"867\" data-end=\"887\">+358 20 7344 790<\/strong> during opening hours.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I contact you?<\/h3>\n<div>\n<p data-start=\"5923\" data-end=\"6013\">For bookings, changes, or questions, contact:<br data-start=\"5968\" data-end=\"5971\" \/><a data-start=\"5974\" data-end=\"6013\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@rukako.fi<\/a><\/p>\n<p data-start=\"207\" data-end=\"511\"><strong>On weekdays you can call +358 20 7344 790<\/strong>, but please note that our <strong data-start=\"261\" data-end=\"298\">office may occasionally be closed<\/strong> due to cleaning or service work at cottages.\u00a0<\/p>\n<p data-start=\"671\" data-end=\"911\">For <strong data-start=\"675\" data-end=\"728\">emergency or urgent matters outside opening hours<\/strong>, please call our <strong data-start=\"746\" data-end=\"787\">24\/7 service number: +358 20 7344 791<\/strong>.<br \/><br data-start=\"788\" data-end=\"791\" \/>For <strong data-start=\"795\" data-end=\"830\">key and accommodation inquiries<\/strong>, contact <strong data-start=\"840\" data-end=\"858\"><a data-start=\"842\" data-end=\"856\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@rukako.fi<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><\/span><\/a><\/strong> or call <strong data-start=\"867\" data-end=\"887\">+358 20 7344 790<\/strong> during opening hours.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do I make a booking?<\/h3>\n<div>\n<p data-start=\"473\" data-end=\"697\">To book accommodation, you must be <strong data-start=\"508\" data-end=\"533\">at least 18 years old<\/strong> and legally responsible.<br data-start=\"558\" data-end=\"561\" \/>Minors staying without a guardian need a <strong data-start=\"602\" data-end=\"647\">written consent from a parent or guardian<\/strong>, submitted <strong data-start=\"659\" data-end=\"694\">at least 14 days before arrival<\/strong>.<\/p>\n<p data-start=\"699\" data-end=\"712\">You can book:<\/p>\n<ul data-start=\"713\" data-end=\"810\">\n<li data-start=\"713\" data-end=\"743\">\n<p data-start=\"715\" data-end=\"743\"><strong data-start=\"715\" data-end=\"725\">Online<\/strong> via our website<\/p>\n<\/li>\n<li data-start=\"744\" data-end=\"810\">\n<p data-start=\"746\" data-end=\"810\"><strong data-start=\"746\" data-end=\"767\">By phone or email<\/strong> at <a data-start=\"771\" data-end=\"810\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@rukako.fi<\/a><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"812\" data-end=\"932\">Once you have made a reservation, <strong data-start=\"846\" data-end=\"870\">payment instructions<\/strong> will be sent to you together with <strong data-start=\"905\" data-end=\"931\">key collection details<\/strong>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How and when do I pay?<\/h3>\n<div>\n<p data-start=\"969\" data-end=\"1046\">If your booking is made <strong data-start=\"993\" data-end=\"1029\">more than 30 days before arrival<\/strong>, you\u2019ll receive:<\/p>\n<ul data-start=\"1047\" data-end=\"1168\">\n<li data-start=\"1047\" data-end=\"1097\">\n<p data-start=\"1049\" data-end=\"1097\">A <strong data-start=\"1051\" data-end=\"1070\">deposit invoice<\/strong> (30% of the total price)<\/p>\n<\/li>\n<li data-start=\"1098\" data-end=\"1168\">\n<p data-start=\"1100\" data-end=\"1168\">A <strong data-start=\"1102\" data-end=\"1117\">booking fee<\/strong> (\u20ac16 for online bookings \/ \u20ac19 for phone bookings)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1170\" data-end=\"1308\">If you book <strong data-start=\"1182\" data-end=\"1218\">less than 30 days before arrival<\/strong>, you\u2019ll need to pay the <strong data-start=\"1243\" data-end=\"1270\">full amount immediately<\/strong> following the payment instructions.<\/p>\n<p data-start=\"1310\" data-end=\"1381\">Please remember to <strong data-start=\"1329\" data-end=\"1355\">bring proof of payment<\/strong> when collecting the keys.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>When and how do I get the keys?<\/h3>\n<div>\n<p>Keys are available from 16:00 on your arrival day.<\/p>\n<p>You\u2019ll receive a text message with instructions and key pick-up details to your mobile phone. <\/p>\n<p>If you expect to arrive late, please notify us in advance. If a key is lost, a replacement fee will be charged.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What if I need to cancel my booking?<\/h3>\n<div>\n<p data-start=\"1759\" data-end=\"1900\">Cancellations must always be made <strong data-start=\"1793\" data-end=\"1807\">in writing<\/strong> to the service provider.<br data-start=\"1832\" data-end=\"1835\" \/>Simply not paying the invoice <strong data-start=\"1865\" data-end=\"1884\">does not cancel<\/strong> your booking.<\/p>\n<p data-start=\"1902\" data-end=\"1920\"><strong data-start=\"1902\" data-end=\"1920\">Refund policy:<\/strong><\/p>\n<ol data-start=\"1921\" data-end=\"2271\">\n<li data-start=\"1921\" data-end=\"2021\">\n<p data-start=\"1924\" data-end=\"2021\">Cancellation <strong data-start=\"1937\" data-end=\"1968\">over 30 days before arrival<\/strong> \u2192 Refund of deposit, minus a \u20ac40 cancellation fee.<\/p>\n<\/li>\n<li data-start=\"2022\" data-end=\"2123\">\n<p data-start=\"2025\" data-end=\"2123\">Cancellation <strong data-start=\"2038\" data-end=\"2070\">under 30 days before arrival<\/strong> \u2192 No refund, unless the property can be re-rented.<\/p>\n<\/li>\n<li data-start=\"2124\" data-end=\"2271\">\n<p data-start=\"2127\" data-end=\"2271\">(<em data-start=\"2128\" data-end=\"2155\">Optional clause if active<\/em>) Sudden illness, accident, or death (customer or close family): Refund minus \u20ac40, with a valid medical certificate.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2273\" data-end=\"2429\">If your stay has already begun, no refunds can be issued.<br data-start=\"2330\" data-end=\"2333\" \/>Date, service, or destination changes count as a <strong data-start=\"2382\" data-end=\"2397\">new booking<\/strong> and incur a <strong data-start=\"2410\" data-end=\"2428\">\u20ac40 change fee<\/strong>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can Rukako cancel my booking?<\/h3>\n<div>\n<p data-start=\"2473\" data-end=\"2491\">Yes, in two cases:<\/p>\n<ul data-start=\"2492\" data-end=\"2647\">\n<li data-start=\"2492\" data-end=\"2583\">\n<p data-start=\"2494\" data-end=\"2583\"><strong data-start=\"2494\" data-end=\"2511\">Force majeure<\/strong> (unforeseen event): Full refund, but no compensation for other costs.<\/p>\n<\/li>\n<li data-start=\"2584\" data-end=\"2647\">\n<p data-start=\"2586\" data-end=\"2647\"><strong data-start=\"2586\" data-end=\"2604\">Unpaid invoice<\/strong> by due date: The booking may be cancelled.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>What\u2019s included in my accommodation?<\/h3>\n<div>\n<p data-start=\"2698\" data-end=\"2719\">Your rental includes:<\/p>\n<ul data-start=\"2720\" data-end=\"2869\">\n<li data-start=\"2720\" data-end=\"2787\">\n<p data-start=\"2722\" data-end=\"2787\"><strong data-start=\"2722\" data-end=\"2745\">Use of the property<\/strong>, furniture, dishes, duvets, and pillows<\/p>\n<\/li>\n<li data-start=\"2788\" data-end=\"2819\">\n<p data-start=\"2790\" data-end=\"2819\"><strong data-start=\"2790\" data-end=\"2817\">Electricity and heating<\/strong><\/p>\n<\/li>\n<li data-start=\"2820\" data-end=\"2869\">\n<p data-start=\"2822\" data-end=\"2869\"><strong data-start=\"2822\" data-end=\"2834\">Firewood<\/strong> (where a fireplace is available)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2871\" data-end=\"2884\">Not included:<\/p>\n<ul data-start=\"2885\" data-end=\"2986\">\n<li data-start=\"2885\" data-end=\"2941\">\n<p data-start=\"2887\" data-end=\"2941\"><strong data-start=\"2887\" data-end=\"2901\">Linen sets<\/strong> (available to rent or bring your own)<\/p>\n<\/li>\n<li data-start=\"2942\" data-end=\"2986\">\n<p data-start=\"2944\" data-end=\"2986\"><strong data-start=\"2944\" data-end=\"2962\">Final cleaning<\/strong> (available for a fee)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2988\" data-end=\"3004\">Optional extras:<\/p>\n<ul data-start=\"3005\" data-end=\"3137\">\n<li data-start=\"3005\" data-end=\"3062\">\n<p data-start=\"3007\" data-end=\"3062\">Linen set (delivered \u20ac19.50 \/ made up \u20ac29 per person)<\/p>\n<\/li>\n<li data-start=\"3063\" data-end=\"3083\">\n<p data-start=\"3065\" data-end=\"3083\">High chair (\u20ac15)<\/p>\n<\/li>\n<li data-start=\"3084\" data-end=\"3137\">\n<p data-start=\"3086\" data-end=\"3137\">Travel cot (\u20ac25, mattress and bedding not included)<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Do I need to clean the property?<\/h3>\n<div>\n<p data-start=\"3184\" data-end=\"3318\">Yes. You are responsible for cleaning during your stay and before departure.<br data-start=\"3260\" data-end=\"3263\" \/><strong data-start=\"3263\" data-end=\"3288\">Cleaning instructions<\/strong> are in the property folder.<\/p>\n<p data-start=\"3320\" data-end=\"3407\">You can also order <strong data-start=\"3339\" data-end=\"3357\">final cleaning<\/strong> (\u20ac69\u2013200).<br data-start=\"3368\" data-end=\"3371\" \/>Even if cleaning is ordered, please:<\/p>\n<ul data-start=\"3408\" data-end=\"3485\">\n<li data-start=\"3408\" data-end=\"3423\">\n<p data-start=\"3410\" data-end=\"3423\">Wash dishes<\/p>\n<\/li>\n<li data-start=\"3424\" data-end=\"3457\">\n<p data-start=\"3426\" data-end=\"3457\">Take out all rubbish and food<\/p>\n<\/li>\n<li data-start=\"3458\" data-end=\"3485\">\n<p data-start=\"3460\" data-end=\"3485\">Leave the property tidy<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3487\" data-end=\"3563\">If the property is left dirty, <strong data-start=\"3518\" data-end=\"3547\">up to double cleaning fee<\/strong> may be charged.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How many people can stay in the property?<\/h3>\n<div>\n<p>Only the <strong data-start=\"3634\" data-end=\"3662\">maximum number of guests<\/strong> listed in the property description may stay.<br \/><br data-start=\"3707\" data-end=\"3710\" \/><strong data-start=\"3710\" data-end=\"3744\">Tents, caravans, or motorhomes<\/strong> are not allowed on the property without permission.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if there\u2019s a problem?<\/h3>\n<div>\n<p data-start=\"3849\" data-end=\"3994\">Report any <strong data-start=\"3860\" data-end=\"3898\">issues or deficiencies immediately<\/strong> to us or our local representative.<br data-start=\"3933\" data-end=\"3936\" \/>We\u2019ll do our best to fix or compensate during your stay.<\/p>\n<p data-start=\"3996\" data-end=\"4174\">If you don\u2019t contact us during your stay, you <strong data-start=\"4042\" data-end=\"4060\">lose the right<\/strong> to compensation.<br data-start=\"4077\" data-end=\"4080\" \/>If the issue remains unresolved, send a <strong data-start=\"4120\" data-end=\"4157\">written complaint within one week<\/strong> after departure.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What if there\u2019s a disturbance or rule violation?<\/h3>\n<div>\n<p data-start=\"4237\" data-end=\"4420\">If guests cause <strong data-start=\"4253\" data-end=\"4283\">disturbance or break rules<\/strong> despite warning, Rukako may <strong data-start=\"4312\" data-end=\"4348\">terminate the rental immediately<\/strong>.<br data-start=\"4349\" data-end=\"4352\" \/>Any costs (e.g. security service call) will be charged to the guest.<\/p>\n<p data-start=\"4422\" data-end=\"4449\">We are not responsible for:<\/p>\n<ul data-start=\"4450\" data-end=\"4607\">\n<li data-start=\"4450\" data-end=\"4493\">\n<p data-start=\"4452\" data-end=\"4493\">Insects, rodents, or natural conditions<\/p>\n<\/li>\n<li data-start=\"4494\" data-end=\"4513\">\n<p data-start=\"4496\" data-end=\"4513\">Weather changes<\/p>\n<\/li>\n<li data-start=\"4514\" data-end=\"4552\">\n<p data-start=\"4516\" data-end=\"4552\">Construction on neighbouring plots<\/p>\n<\/li>\n<li data-start=\"4553\" data-end=\"4607\">\n<p data-start=\"4555\" data-end=\"4607\">Third-party service outages (water, electricity, TV)<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Who is responsible for damages?<\/h3>\n<div>\n<ul data-start=\"4653\" data-end=\"5000\">\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"4655\" data-end=\"4746\">Rukako is <strong data-start=\"4665\" data-end=\"4679\">not liable<\/strong> for damages caused by <strong data-start=\"4702\" data-end=\"4719\">force majeure<\/strong> or unforeseeable events.<\/p>\n<\/li>\n<li data-start=\"4747\" data-end=\"4878\">\n<p data-start=\"4749\" data-end=\"4878\">Customers must <strong data-start=\"4764\" data-end=\"4801\">follow all rules and instructions<\/strong> and are liable for any <strong data-start=\"4825\" data-end=\"4875\">damage caused to the property or third parties<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4879\" data-end=\"4948\">\n<p data-start=\"4881\" data-end=\"4948\">Customers must ensure they have all <strong data-start=\"4917\" data-end=\"4945\">required valid documents<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4949\" data-end=\"5000\">\n<p data-start=\"4951\" data-end=\"5000\">Unused services do <strong data-start=\"4970\" data-end=\"4997\">not qualify for refunds<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5002\" data-end=\"5072\">All damages must be <strong data-start=\"5022\" data-end=\"5046\">compensated directly<\/strong> via the service provider.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I smoke in the property?<\/h3>\n<div>\n<ul data-start=\"4653\" data-end=\"5000\">\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"4655\" data-end=\"4746\">No. <strong data-start=\"5119\" data-end=\"5167\">Smoking and vaping are only allowed outdoors<\/strong> in designated areas.<\/p>\n<\/li>\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"4655\" data-end=\"4746\">Smoking indoors incurs a <strong data-start=\"5216\" data-end=\"5240\">minimum \u20ac500 penalty<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Can I bring pets?<\/h3>\n<div>\n<ul data-start=\"4653\" data-end=\"5000\">\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"5273\" data-end=\"5376\">Pets are <strong data-start=\"5282\" data-end=\"5297\">not allowed<\/strong>, unless the property specifically permits them.<br data-start=\"5345\" data-end=\"5348\" \/>For pet-friendly properties:<\/p>\n<ul data-start=\"5377\" data-end=\"5450\">\n<li data-start=\"5377\" data-end=\"5404\">\n<p data-start=\"5379\" data-end=\"5404\"><strong data-start=\"5379\" data-end=\"5394\">\u20ac27 pet fee<\/strong> applies<\/p>\n<\/li>\n<li data-start=\"5405\" data-end=\"5450\">\n<p data-start=\"5407\" data-end=\"5450\">The owner is <strong data-start=\"5420\" data-end=\"5450\">responsible for any damage<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5452\" data-end=\"5543\">Rukako is not liable for <strong data-start=\"5477\" data-end=\"5503\">allergies or reactions<\/strong> caused by unauthorized pets or smoking.<\/p>\n<\/li>\n<li data-start=\"4653\" data-end=\"4746\"><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>Can I bring my own hot tub or pool?<\/h3>\n<div>\n<ul data-start=\"4653\" data-end=\"5000\">\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"5593\" data-end=\"5733\">No. <strong data-start=\"5597\" data-end=\"5670\">All self-brought or rented hot tubs and pools are strictly prohibited<\/strong> due to high water and firewood usage, and potential erosion.<\/p>\n<\/li>\n<li data-start=\"4653\" data-end=\"4746\">\n<p data-start=\"5593\" data-end=\"5733\">If the property includes a hot tub, its use is included in the rent and mentioned in the description.<br data-start=\"5836\" data-end=\"5839\" \/>Unauthorized use results in a <strong data-start=\"5869\" data-end=\"5885\">\u20ac500 penalty<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4653\" data-end=\"4746\"><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"name\":\"FAQ\",\"type\":\"section\",\"props\":{\"height_viewport\":false,\"image_position\":\"center-center\",\"image_size\":\"cover\",\"media_background\":\"#fff\",\"media_overlay\":\"rgba(0,0,0,0)\",\"padding\":\"large\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"small\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"Frequently Asked Questions\",\"margin_remove_bottom\":false,\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.<\\\/p>\\n\n\n<p>Prices are subject to change.<\\\/p>\\n\n\n<p>NOTE:\\u00a0For <strong data-start=\\\"675\\\" data-end=\\\"728\\\">emergency or urgent matters outside opening hours<\\\/strong>, please call our <strong data-start=\\\"746\\\" data-end=\\\"787\\\">24\\\/7 service number: +358 20 7344 791<\\\/strong>.<\\\/p>\",\"margin\":\"xlarge\",\"margin_remove_top\":true,\"maxwidth\":\"2xlarge\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"xlarge\",\"margin_remove_top\":true,\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"207\\\" data-end=\\\"511\\\">We are <strong data-start=\\\"214\\\" data-end=\\\"234\\\">open on weekdays<\\\/strong>, but please note that our <strong data-start=\\\"261\\\" data-end=\\\"298\\\">office may occasionally be closed<\\\/strong> due to cleaning or service work at cottages. The office is <strong data-start=\\\"358\\\" data-end=\\\"393\\\">closed on Saturdays and Sundays<\\\/strong>, and during weekends only <strong data-start=\\\"420\\\" data-end=\\\"450\\\">necessary maintenance work<\\\/strong> is carried out. <strong data-start=\\\"467\\\" data-end=\\\"509\\\">Exceptions to opening hours may occur.<\\\/strong><\\\/p>\\n\n\n<p data-start=\\\"513\\\" data-end=\\\"669\\\">If the office happens to be closed on a weekday, you can reach us by email at <strong data-start=\\\"591\\\" data-end=\\\"609\\\"><a data-start=\\\"593\\\" data-end=\\\"607\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">info@rukako.fi<span aria-hidden=\\\"true\\\" class=\\\"ms-0.5 inline-block align-middle leading-none\\\"><\\\/span><\\\/a><\\\/strong> or by phone at <strong data-start=\\\"625\\\" data-end=\\\"645\\\">+358 20 7344 790<\\\/strong> during opening hours.<\\\/p>\\n\n\n<p data-start=\\\"671\\\" data-end=\\\"911\\\">For <strong data-start=\\\"675\\\" data-end=\\\"728\\\">emergency or urgent matters outside opening hours<\\\/strong>, please call our <strong data-start=\\\"746\\\" data-end=\\\"787\\\">24\\\/7 service number: +358 20 7344 791<\\\/strong>.<br \\\/><br data-start=\\\"788\\\" data-end=\\\"791\\\" \\\/>For <strong data-start=\\\"795\\\" data-end=\\\"830\\\">key and accommodation inquiries<\\\/strong>, contact <strong data-start=\\\"840\\\" data-end=\\\"858\\\"><a data-start=\\\"842\\\" data-end=\\\"856\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">info@rukako.fi<span aria-hidden=\\\"true\\\" class=\\\"ms-0.5 inline-block align-middle leading-none\\\"><\\\/span><\\\/a><\\\/strong> or call <strong data-start=\\\"867\\\" data-end=\\\"887\\\">+358 20 7344 790<\\\/strong> during opening hours.<\\\/p>\",\"title\":\"What are your opening hours?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"5923\\\" data-end=\\\"6013\\\">For bookings, changes, or questions, contact:<br data-start=\\\"5968\\\" data-end=\\\"5971\\\" \\\/><a data-start=\\\"5974\\\" data-end=\\\"6013\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">info@rukako.fi<\\\/a><\\\/p>\\n\n\n<p data-start=\\\"207\\\" data-end=\\\"511\\\"><strong>On weekdays you can call +358 20 7344 790<\\\/strong>, but please note that our <strong data-start=\\\"261\\\" data-end=\\\"298\\\">office may occasionally be closed<\\\/strong> due to cleaning or service work at cottages.\\u00a0<\\\/p>\\n\n\n<p data-start=\\\"671\\\" data-end=\\\"911\\\">For <strong data-start=\\\"675\\\" data-end=\\\"728\\\">emergency or urgent matters outside opening hours<\\\/strong>, please call our <strong data-start=\\\"746\\\" data-end=\\\"787\\\">24\\\/7 service number: +358 20 7344 791<\\\/strong>.<br \\\/><br data-start=\\\"788\\\" data-end=\\\"791\\\" \\\/>For <strong data-start=\\\"795\\\" data-end=\\\"830\\\">key and accommodation inquiries<\\\/strong>, contact <strong data-start=\\\"840\\\" data-end=\\\"858\\\"><a data-start=\\\"842\\\" data-end=\\\"856\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">info@rukako.fi<span aria-hidden=\\\"true\\\" class=\\\"ms-0.5 inline-block align-middle leading-none\\\"><\\\/span><\\\/a><\\\/strong> or call <strong data-start=\\\"867\\\" data-end=\\\"887\\\">+358 20 7344 790<\\\/strong> during opening hours.<\\\/p>\",\"title\":\"How can I contact you?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"473\\\" data-end=\\\"697\\\">To book accommodation, you must be <strong data-start=\\\"508\\\" data-end=\\\"533\\\">at least 18 years old<\\\/strong> and legally responsible.<br data-start=\\\"558\\\" data-end=\\\"561\\\" \\\/>Minors staying without a guardian need a <strong data-start=\\\"602\\\" data-end=\\\"647\\\">written consent from a parent or guardian<\\\/strong>, submitted <strong data-start=\\\"659\\\" data-end=\\\"694\\\">at least 14 days before arrival<\\\/strong>.<\\\/p>\\n\n\n<p data-start=\\\"699\\\" data-end=\\\"712\\\">You can book:<\\\/p>\\n\n\n<ul data-start=\\\"713\\\" data-end=\\\"810\\\">\\n\n\n<li data-start=\\\"713\\\" data-end=\\\"743\\\">\\n\n\n<p data-start=\\\"715\\\" data-end=\\\"743\\\"><strong data-start=\\\"715\\\" data-end=\\\"725\\\">Online<\\\/strong> via our website<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"744\\\" data-end=\\\"810\\\">\\n\n\n<p data-start=\\\"746\\\" data-end=\\\"810\\\"><strong data-start=\\\"746\\\" data-end=\\\"767\\\">By phone or email<\\\/strong> at <a data-start=\\\"771\\\" data-end=\\\"810\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">info@rukako.fi<\\\/a><\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"812\\\" data-end=\\\"932\\\">Once you have made a reservation, <strong data-start=\\\"846\\\" data-end=\\\"870\\\">payment instructions<\\\/strong> will be sent to you together with <strong data-start=\\\"905\\\" data-end=\\\"931\\\">key collection details<\\\/strong>.<\\\/p>\",\"title\":\"How do I make a booking?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"969\\\" data-end=\\\"1046\\\">If your booking is made <strong data-start=\\\"993\\\" data-end=\\\"1029\\\">more than 30 days before arrival<\\\/strong>, you\\u2019ll receive:<\\\/p>\\n\n\n<ul data-start=\\\"1047\\\" data-end=\\\"1168\\\">\\n\n\n<li data-start=\\\"1047\\\" data-end=\\\"1097\\\">\\n\n\n<p data-start=\\\"1049\\\" data-end=\\\"1097\\\">A <strong data-start=\\\"1051\\\" data-end=\\\"1070\\\">deposit invoice<\\\/strong> (30% of the total price)<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"1098\\\" data-end=\\\"1168\\\">\\n\n\n<p data-start=\\\"1100\\\" data-end=\\\"1168\\\">A <strong data-start=\\\"1102\\\" data-end=\\\"1117\\\">booking fee<\\\/strong> (\\u20ac16 for online bookings \\\/ \\u20ac19 for phone bookings)<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"1170\\\" data-end=\\\"1308\\\">If you book <strong data-start=\\\"1182\\\" data-end=\\\"1218\\\">less than 30 days before arrival<\\\/strong>, you\\u2019ll need to pay the <strong data-start=\\\"1243\\\" data-end=\\\"1270\\\">full amount immediately<\\\/strong> following the payment instructions.<\\\/p>\\n\n\n<p data-start=\\\"1310\\\" data-end=\\\"1381\\\">Please remember to <strong data-start=\\\"1329\\\" data-end=\\\"1355\\\">bring proof of payment<\\\/strong> when collecting the keys.<\\\/p>\",\"title\":\"How and when do I pay?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Keys are available from 16:00 on your arrival day.<br \\\/><br \\\/>You\\u2019ll receive a text message with instructions and key pick-up details to your mobile phone. <br \\\/><br \\\/>If you expect to arrive late, please notify us in advance. If a key is lost, a replacement fee will be charged.<\\\/p>\",\"title\":\"When and how do I get the keys?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1759\\\" data-end=\\\"1900\\\">Cancellations must always be made <strong data-start=\\\"1793\\\" data-end=\\\"1807\\\">in writing<\\\/strong> to the service provider.<br data-start=\\\"1832\\\" data-end=\\\"1835\\\" \\\/>Simply not paying the invoice <strong data-start=\\\"1865\\\" data-end=\\\"1884\\\">does not cancel<\\\/strong> your booking.<\\\/p>\\n\n\n<p data-start=\\\"1902\\\" data-end=\\\"1920\\\"><strong data-start=\\\"1902\\\" data-end=\\\"1920\\\">Refund policy:<\\\/strong><\\\/p>\\n\n\n<ol data-start=\\\"1921\\\" data-end=\\\"2271\\\">\\n\n\n<li data-start=\\\"1921\\\" data-end=\\\"2021\\\">\\n\n\n<p data-start=\\\"1924\\\" data-end=\\\"2021\\\">Cancellation <strong data-start=\\\"1937\\\" data-end=\\\"1968\\\">over 30 days before arrival<\\\/strong> \\u2192 Refund of deposit, minus a \\u20ac40 cancellation fee.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2022\\\" data-end=\\\"2123\\\">\\n\n\n<p data-start=\\\"2025\\\" data-end=\\\"2123\\\">Cancellation <strong data-start=\\\"2038\\\" data-end=\\\"2070\\\">under 30 days before arrival<\\\/strong> \\u2192 No refund, unless the property can be re-rented.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2124\\\" data-end=\\\"2271\\\">\\n\n\n<p data-start=\\\"2127\\\" data-end=\\\"2271\\\">(<em data-start=\\\"2128\\\" data-end=\\\"2155\\\">Optional clause if active<\\\/em>) Sudden illness, accident, or death (customer or close family): Refund minus \\u20ac40, with a valid medical certificate.<\\\/p>\\n<\\\/li>\\n<\\\/ol>\\n\n\n<p data-start=\\\"2273\\\" data-end=\\\"2429\\\">If your stay has already begun, no refunds can be issued.<br data-start=\\\"2330\\\" data-end=\\\"2333\\\" \\\/>Date, service, or destination changes count as a <strong data-start=\\\"2382\\\" data-end=\\\"2397\\\">new booking<\\\/strong> and incur a <strong data-start=\\\"2410\\\" data-end=\\\"2428\\\">\\u20ac40 change fee<\\\/strong>.<\\\/p>\",\"title\":\"What if I need to cancel my booking?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2473\\\" data-end=\\\"2491\\\">Yes, in two cases:<\\\/p>\\n\n\n<ul data-start=\\\"2492\\\" data-end=\\\"2647\\\">\\n\n\n<li data-start=\\\"2492\\\" data-end=\\\"2583\\\">\\n\n\n<p data-start=\\\"2494\\\" data-end=\\\"2583\\\"><strong data-start=\\\"2494\\\" data-end=\\\"2511\\\">Force majeure<\\\/strong> (unforeseen event): Full refund, but no compensation for other costs.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2584\\\" data-end=\\\"2647\\\">\\n\n\n<p data-start=\\\"2586\\\" data-end=\\\"2647\\\"><strong data-start=\\\"2586\\\" data-end=\\\"2604\\\">Unpaid invoice<\\\/strong> by due date: The booking may be cancelled.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\",\"title\":\"Can Rukako cancel my booking?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2698\\\" data-end=\\\"2719\\\">Your rental includes:<\\\/p>\\n\n\n<ul data-start=\\\"2720\\\" data-end=\\\"2869\\\">\\n\n\n<li data-start=\\\"2720\\\" data-end=\\\"2787\\\">\\n\n\n<p data-start=\\\"2722\\\" data-end=\\\"2787\\\"><strong data-start=\\\"2722\\\" data-end=\\\"2745\\\">Use of the property<\\\/strong>, furniture, dishes, duvets, and pillows<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2788\\\" data-end=\\\"2819\\\">\\n\n\n<p data-start=\\\"2790\\\" data-end=\\\"2819\\\"><strong data-start=\\\"2790\\\" data-end=\\\"2817\\\">Electricity and heating<\\\/strong><\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2820\\\" data-end=\\\"2869\\\">\\n\n\n<p data-start=\\\"2822\\\" data-end=\\\"2869\\\"><strong data-start=\\\"2822\\\" data-end=\\\"2834\\\">Firewood<\\\/strong> (where a fireplace is available)<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"2871\\\" data-end=\\\"2884\\\">Not included:<\\\/p>\\n\n\n<ul data-start=\\\"2885\\\" data-end=\\\"2986\\\">\\n\n\n<li data-start=\\\"2885\\\" data-end=\\\"2941\\\">\\n\n\n<p data-start=\\\"2887\\\" data-end=\\\"2941\\\"><strong data-start=\\\"2887\\\" data-end=\\\"2901\\\">Linen sets<\\\/strong> (available to rent or bring your own)<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"2942\\\" data-end=\\\"2986\\\">\\n\n\n<p data-start=\\\"2944\\\" data-end=\\\"2986\\\"><strong data-start=\\\"2944\\\" data-end=\\\"2962\\\">Final cleaning<\\\/strong> (available for a fee)<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"2988\\\" data-end=\\\"3004\\\">Optional extras:<\\\/p>\\n\n\n<ul data-start=\\\"3005\\\" data-end=\\\"3137\\\">\\n\n\n<li data-start=\\\"3005\\\" data-end=\\\"3062\\\">\\n\n\n<p data-start=\\\"3007\\\" data-end=\\\"3062\\\">Linen set (delivered \\u20ac19.50 \\\/ made up \\u20ac29 per person)<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"3063\\\" data-end=\\\"3083\\\">\\n\n\n<p data-start=\\\"3065\\\" data-end=\\\"3083\\\">High chair (\\u20ac15)<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"3084\\\" data-end=\\\"3137\\\">\\n\n\n<p data-start=\\\"3086\\\" data-end=\\\"3137\\\">Travel cot (\\u20ac25, mattress and bedding not included)<\\\/p>\\n<\\\/li>\\n<\\\/ul>\",\"title\":\"What\\u2019s included in my accommodation?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"3184\\\" data-end=\\\"3318\\\">Yes. You are responsible for cleaning during your stay and before departure.<br data-start=\\\"3260\\\" data-end=\\\"3263\\\" \\\/><strong data-start=\\\"3263\\\" data-end=\\\"3288\\\">Cleaning instructions<\\\/strong> are in the property folder.<\\\/p>\\n\n\n<p data-start=\\\"3320\\\" data-end=\\\"3407\\\">You can also order <strong data-start=\\\"3339\\\" data-end=\\\"3357\\\">final cleaning<\\\/strong> (\\u20ac69\\u2013200).<br data-start=\\\"3368\\\" data-end=\\\"3371\\\" \\\/>Even if cleaning is ordered, please:<\\\/p>\\n\n\n<ul data-start=\\\"3408\\\" data-end=\\\"3485\\\">\\n\n\n<li data-start=\\\"3408\\\" data-end=\\\"3423\\\">\\n\n\n<p data-start=\\\"3410\\\" data-end=\\\"3423\\\">Wash dishes<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"3424\\\" data-end=\\\"3457\\\">\\n\n\n<p data-start=\\\"3426\\\" data-end=\\\"3457\\\">Take out all rubbish and food<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"3458\\\" data-end=\\\"3485\\\">\\n\n\n<p data-start=\\\"3460\\\" data-end=\\\"3485\\\">Leave the property tidy<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"3487\\\" data-end=\\\"3563\\\">If the property is left dirty, <strong data-start=\\\"3518\\\" data-end=\\\"3547\\\">up to double cleaning fee<\\\/strong> may be charged.<\\\/p>\",\"title\":\"Do I need to clean the property?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Only the <strong data-start=\\\"3634\\\" data-end=\\\"3662\\\">maximum number of guests<\\\/strong> listed in the property description may stay.<br \\\/><br data-start=\\\"3707\\\" data-end=\\\"3710\\\" \\\/><strong data-start=\\\"3710\\\" data-end=\\\"3744\\\">Tents, caravans, or motorhomes<\\\/strong> are not allowed on the property without permission.<\\\/p>\",\"title\":\"How many people can stay in the property?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"3849\\\" data-end=\\\"3994\\\">Report any <strong data-start=\\\"3860\\\" data-end=\\\"3898\\\">issues or deficiencies immediately<\\\/strong> to us or our local representative.<br data-start=\\\"3933\\\" data-end=\\\"3936\\\" \\\/>We\\u2019ll do our best to fix or compensate during your stay.<\\\/p>\\n\n\n<p data-start=\\\"3996\\\" data-end=\\\"4174\\\">If you don\\u2019t contact us during your stay, you <strong data-start=\\\"4042\\\" data-end=\\\"4060\\\">lose the right<\\\/strong> to compensation.<br data-start=\\\"4077\\\" data-end=\\\"4080\\\" \\\/>If the issue remains unresolved, send a <strong data-start=\\\"4120\\\" data-end=\\\"4157\\\">written complaint within one week<\\\/strong> after departure.<\\\/p>\",\"title\":\"What should I do if there\\u2019s a problem?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"4237\\\" data-end=\\\"4420\\\">If guests cause <strong data-start=\\\"4253\\\" data-end=\\\"4283\\\">disturbance or break rules<\\\/strong> despite warning, Rukako may <strong data-start=\\\"4312\\\" data-end=\\\"4348\\\">terminate the rental immediately<\\\/strong>.<br data-start=\\\"4349\\\" data-end=\\\"4352\\\" \\\/>Any costs (e.g. security service call) will be charged to the guest.<\\\/p>\\n\n\n<p data-start=\\\"4422\\\" data-end=\\\"4449\\\">We are not responsible for:<\\\/p>\\n\n\n<ul data-start=\\\"4450\\\" data-end=\\\"4607\\\">\\n\n\n<li data-start=\\\"4450\\\" data-end=\\\"4493\\\">\\n\n\n<p data-start=\\\"4452\\\" data-end=\\\"4493\\\">Insects, rodents, or natural conditions<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4494\\\" data-end=\\\"4513\\\">\\n\n\n<p data-start=\\\"4496\\\" data-end=\\\"4513\\\">Weather changes<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4514\\\" data-end=\\\"4552\\\">\\n\n\n<p data-start=\\\"4516\\\" data-end=\\\"4552\\\">Construction on neighbouring plots<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4553\\\" data-end=\\\"4607\\\">\\n\n\n<p data-start=\\\"4555\\\" data-end=\\\"4607\\\">Third-party service outages (water, electricity, TV)<\\\/p>\\n<\\\/li>\\n<\\\/ul>\",\"title\":\"What if there\\u2019s a disturbance or rule violation?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul data-start=\\\"4653\\\" data-end=\\\"5000\\\">\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"4655\\\" data-end=\\\"4746\\\">Rukako is <strong data-start=\\\"4665\\\" data-end=\\\"4679\\\">not liable<\\\/strong> for damages caused by <strong data-start=\\\"4702\\\" data-end=\\\"4719\\\">force majeure<\\\/strong> or unforeseeable events.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4747\\\" data-end=\\\"4878\\\">\\n\n\n<p data-start=\\\"4749\\\" data-end=\\\"4878\\\">Customers must <strong data-start=\\\"4764\\\" data-end=\\\"4801\\\">follow all rules and instructions<\\\/strong> and are liable for any <strong data-start=\\\"4825\\\" data-end=\\\"4875\\\">damage caused to the property or third parties<\\\/strong>.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4879\\\" data-end=\\\"4948\\\">\\n\n\n<p data-start=\\\"4881\\\" data-end=\\\"4948\\\">Customers must ensure they have all <strong data-start=\\\"4917\\\" data-end=\\\"4945\\\">required valid documents<\\\/strong>.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4949\\\" data-end=\\\"5000\\\">\\n\n\n<p data-start=\\\"4951\\\" data-end=\\\"5000\\\">Unused services do <strong data-start=\\\"4970\\\" data-end=\\\"4997\\\">not qualify for refunds<\\\/strong>.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"5002\\\" data-end=\\\"5072\\\">All damages must be <strong data-start=\\\"5022\\\" data-end=\\\"5046\\\">compensated directly<\\\/strong> via the service provider.<\\\/p>\",\"title\":\"Who is responsible for damages?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul data-start=\\\"4653\\\" data-end=\\\"5000\\\">\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"4655\\\" data-end=\\\"4746\\\">No. <strong data-start=\\\"5119\\\" data-end=\\\"5167\\\">Smoking and vaping are only allowed outdoors<\\\/strong> in designated areas.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"4655\\\" data-end=\\\"4746\\\">Smoking indoors incurs a <strong data-start=\\\"5216\\\" data-end=\\\"5240\\\">minimum \\u20ac500 penalty<\\\/strong>.<\\\/p>\\n<\\\/li>\\n<\\\/ul>\",\"title\":\"Can I smoke in the property?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul data-start=\\\"4653\\\" data-end=\\\"5000\\\">\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"5273\\\" data-end=\\\"5376\\\">Pets are <strong data-start=\\\"5282\\\" data-end=\\\"5297\\\">not allowed<\\\/strong>, unless the property specifically permits them.<br data-start=\\\"5345\\\" data-end=\\\"5348\\\" \\\/>For pet-friendly properties:<\\\/p>\\n\n\n<ul data-start=\\\"5377\\\" data-end=\\\"5450\\\">\\n\n\n<li data-start=\\\"5377\\\" data-end=\\\"5404\\\">\\n\n\n<p data-start=\\\"5379\\\" data-end=\\\"5404\\\"><strong data-start=\\\"5379\\\" data-end=\\\"5394\\\">\\u20ac27 pet fee<\\\/strong> applies<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"5405\\\" data-end=\\\"5450\\\">\\n\n\n<p data-start=\\\"5407\\\" data-end=\\\"5450\\\">The owner is <strong data-start=\\\"5420\\\" data-end=\\\"5450\\\">responsible for any damage<\\\/strong><\\\/p>\\n<\\\/li>\\n<\\\/ul>\\n\n\n<p data-start=\\\"5452\\\" data-end=\\\"5543\\\">Rukako is not liable for <strong data-start=\\\"5477\\\" data-end=\\\"5503\\\">allergies or reactions<\\\/strong> caused by unauthorized pets or smoking.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\"><\\\/li>\\n<\\\/ul>\",\"title\":\"Can I bring pets?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul data-start=\\\"4653\\\" data-end=\\\"5000\\\">\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"5593\\\" data-end=\\\"5733\\\">No. <strong data-start=\\\"5597\\\" data-end=\\\"5670\\\">All self-brought or rented hot tubs and pools are strictly prohibited<\\\/strong> due to high water and firewood usage, and potential erosion.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\">\\n\n\n<p data-start=\\\"5593\\\" data-end=\\\"5733\\\">If the property includes a hot tub, its use is included in the rent and mentioned in the description.<br data-start=\\\"5836\\\" data-end=\\\"5839\\\" \\\/>Unauthorized use results in a <strong data-start=\\\"5869\\\" data-end=\\\"5885\\\">\\u20ac500 penalty<\\\/strong>.<\\\/p>\\n<\\\/li>\\n\n\n<li data-start=\\\"4653\\\" data-end=\\\"4746\\\"><\\\/li>\\n<\\\/ul>\",\"title\":\"Can I bring my own hot tub or pool?\"}}]}]}]}]}],\"version\":\"4.5.24\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions This is where you will find most answers. If there should still be any questions left, don&#8217;t hesitate to contact us. Prices are subject to change. NOTE:\u00a0For emergency or urgent matters outside opening hours, please call our 24\/7 service number: +358 20 7344 791. What are your opening hours? We are open [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1992","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions \u2013 Cottage &amp; Apartment Rentals in Ruka-Kuusamo | Rukako<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about Rukako\u2019s cottage and apartment rentals in Ruka, Finland, including bookings, payments, keys, cancellations and practical stay information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rukako.fi\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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